Cancellation policy

This page is an English translation of the original French document and is provided for your convenience. In case of discrepancy, the French version prevails: Politique d’annulation.

Last updated: October 2026

Prime-Xe withdrawal policy

At Prime-Xe, we have put in place a transparent and efficient withdrawal policy to ensure a smooth and secure process when clients wish to withdraw their funds. Please carefully review the following guidelines and procedures for initiating a withdrawal:

Withdrawal eligibility

To submit a withdrawal request, clients must have successfully completed the required verification process. This includes providing a valid identity document and proof of address, in accordance with Prime-Xe’s verification standards.

Withdrawal processing time

Withdrawal requests are generally processed within 5 business days from the date of submission. However, processing times may vary depending on factors such as the account status, the withdrawal amount and the selected payment method.

Outstanding balances

All outstanding balances shall be settled before a withdrawal request can be approved and processed. Any request submitted while amounts remain outstanding shall be automatically canceled.

Withdrawals to third-party accounts

For security reasons, Prime-Xe strictly prohibits withdrawals to third-party accounts. Funds may only be withdrawn to accounts held in the name of the trading account holder.

Anti-money laundering (AML) compliance

In order to comply with AML regulations, Prime-Xe may require additional documents or information, in particular for large withdrawal amounts or in certain specific transaction scenarios.

Withdrawal or account closure fees

If a client withdraws more than 20% of their profits or chooses to close their account, the applicable fees — such as management fees, swap fees or liquidity provider fees — shall be paid in advance. Due to account segregation protocols, these fees cannot be deducted from the account balances.

Additional terms and conditions

This policy forms an integral part of the Terms of Use and, together with all other company policies, constitutes a legally binding agreement between you (the User) and Prime-Xe.

By accessing or using this website, you clearly and unreservedly agree to comply with these Terms and Conditions.

Any activity carried out on, through or in connection with this platform is governed by these policies.

Policy updates

This Withdrawal Policy may be revised periodically in line with updates to internal policies. We recommend that you review it regularly and contact our support team for any clarification regarding the withdrawal process.