Log in
FREN

Privacy policy

Home / Privacy policy

This page is an English translation of the original French document and is provided for your convenience. In case of discrepancy, the French version prevails: Politique de confidentialité.

Last updated: October 2026

Privacy policy – Prime-Xe

At Prime-Xe, we are fully committed to protecting our clients’ privacy. Our Privacy Policy is designed to ensure the strict protection of your personal data and information. When collecting the client data required to provide our services, we apply the principles of clarity, transparency and accountability at every stage.

Definitions

In this Privacy Policy, the terms “clients”, “users”, “members”, “account holders”, “traders”, “he”, “she”, “they” or “it” (in the singular or plural) refer to the persons using our services. “Prime-Xe” may also be referred to as “the Company”, the “Broker”, the “Brokerage Service Provider”, the “Trading Platform”, the “Trading Facilitator”, “we” or “our”.

Scope of the Privacy Policy

This Privacy Policy applies to all data and information collected from our clients. It describes how such data is collected, used, shared and protected. It also sets out the circumstances in which your data may be shared, as well as the procedures for amending, updating and securing client information.

This policy forms an integral part of the Prime-Xe Terms and Conditions and shall be read in conjunction with them.

Data collection and use

Prime-Xe collects relevant personal and financial information during account registration in order to provide access to its brokerage services, platforms, tools and features.

If any required information is incomplete, inaccurate or deliberately withheld, we reserve the right to limit, suspend or terminate your access to our services, with or without notice. Some features may be accessible without full disclosure of data.

This policy applies to all Prime-Xe services, features, resources, applications, tools and software, and to the Prime-Xe website. It does not extend to practices beyond Prime-Xe’s control or to persons who are not employed or managed by Prime-Xe. However, Prime-Xe employees who use our services are also subject to this policy.

Types of data collected

We collect information through our trading platforms, communications, third-party sources, surveys and feedback. The data collected may include:

Personal information: full name, gender, contact details, address, age, financial information, bank details, identity documents, passport, utility bills and social security numbers.

Verification data: in order to comply with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations, we require supporting documents such as official identity documents, bank statements and utility bills.

Data security

Prime-Xe implements rigorous security protocols to protect your data. However, we cannot be held liable for breaches, fraud or cyberattacks beyond our reasonable control. We do not disclose your personal data to third parties without your explicit consent, unless required by law.

Access to your data is limited to you, authorized Prime-Xe personnel or trusted agents. You are responsible for informing us of any update or change to your information. Data may be stored and processed on secure local servers or protected storage devices.

Your rights

In accordance with applicable data protection regulations (including the GDPR), you may request access to, rectification, erasure or portability of your data, as well as the restriction of its processing. To exercise these rights, write to us at support@prime-xe.com.

Cookie policy

Our website uses cookies to improve the user experience and the performance of the site. You have the right to manage your cookie preferences through your browser settings.

Mobile trading policy

This Privacy Policy also applies to the Prime-Xe mobile trading app. During installation, the app may request the following permissions:

  • App installation
  • Access to device storage
  • Use of the microphone
  • Access to media files
  • Viewing contacts
  • Internet connection

You may restrict these permissions at any time or uninstall the app if you no longer wish to use it.